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May 27, 2019

Does My Nursing Home Need a Registered Agent; with Sarah Rayburn

As nursing home operators, we are so busy operating that we may neglect to properly address legal issues that are lurking in the shadows.

We hope they will just go away, but unfortunately, they don't.


In this episode we meet, Sarah Rayburn of VCorp Services.

Sarah went to school for broadcast journalism.

When she realized that it was a real cut throat industry, a recruiter reached out to her and brought her into VCorp Services.

With her self admitted, ‘work ADD’, she was able to quickly learn the business and she took a liking to the compliance side of the business and that became her niche.

While attending a conference at the American Health Care Association, Sarah noticed how so many nursing home organizations were struggling with precisely this level of compliance.

Often, this was not given the attention that was needed for this and the results showed for themselves.

It’s never pleasant when the facility is giving a tour to a potential resident’s family members and a police officer enters the facility and serves the lawsuit.

It’s not good for marketing.

The staff begin to wonder about the stability of their jobs and all of this could have been avoided had the facility arranged a registered agent.

This information can be shared exponentially when this event is shared on social media and before you know it, this has become common knowledge.

A registered agent will receive any notices or legal notices, service of process, state notices and other types of legal documents. The agent is then responsible to share the information with the facility.

Contact Sarah

VCorp Services
Sarah@vcorpservices.com
8885282677

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Transcript

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This information is public information and

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they're going to serve it there. And I don't know if your

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uncle gonna want to receive those documents and also is your uncle going to

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be responsible enough to get those documents to you on time?

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You say a lot of the buzzwords that add White Harris administrators

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his head. Welcome to the nursing home podcast.

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Your goto source for professional insights in the long term care industry.

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You're from leaders and experts as they share current and practical

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insights to help make the most of your day. I'm the longterm care financial

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specialist. What that means is I help people plan for the inevitable.

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Nobody wants to think about getting old, but it's possible that someday we might need

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a little bit of care. Here's your host, nursing home administrator turned

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podcaster schmoel Stephanie.

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Welcome to this episode of the nursing home Podcast.

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Thank you for tuning in again. And as usual,

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I'm really excited to introduce to you today's guest.

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Today's guest is Sarah Rayburn.

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Sarah does business development at V Corp Services.

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It's a corporate filing and agent solutions for

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lawyers, CPAs, real estate corporations,

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startups, and most importantly, nursing homes

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and healthcare facilities. Sarah, it was great not meeting

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you at the LinkedIn meetup. That was

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unfortunate, but it's great that we can't connect now. Welcome to the show.

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Thank you. Thank you so much. It's great to be here. I'm excited

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for this opportunity to speak to you and to everyone.

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It's a great podcast. And yes,

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nursing homes are just one sector of what we're doing, but it's very important

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and I've kind of found a niche, especially in it. So thank you for having

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me and to kind of voice my opinions on

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things that we're going to speak about today. Okay, excellent.

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So we are excited to have you on the show.

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Now, when we think of compliance,

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I have like PTSD from my administrator days. And whatever

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we think of compliance, we think of state surveyors walking in.

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We think of being handed lawsuits,

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whatever the term is, delivered lawsuits by whoever

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it is and other things of that nature.

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So this is always a challenge operationally.

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When you're sitting in the lobby and you're giving a tour

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for a potential resident of your facility, in walks a police

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officer with an official looking document and asks for you,

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meaning the administrator by name and in front of the

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potential client, potential resident and family

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member. They're like, okay, you're served. That's what I was looking for.

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You were just in terms of this lawsuit. So tell us a little

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bit of how your company deals with that. And even

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before we talk about your company, let's talk more specifically industry wide.

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Obviously, that's something that's terrible. It's something that's terrible. Customer service,

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marketing, business development on every level.

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What is the right way to avoid such a thing?

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Listen, it happens. People are going to get served. You're not

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going to, not ever receive some type of state

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government mail or notice. Whatever the case may be,

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it's going to happen. But the fact is that you could actually

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kind of make sure that it doesn't happen in your nursing home. So like you're

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saying before, it is very embarrassing when those documents come

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and they're coming with a police officer or somebody

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from the state serving official documents, it doesn't look good.

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And we all know this. And the way that the world is

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speaking to each other now, not only is it word of mouth, as soon

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as somebody goes on and puts that on Facebook

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or LinkedIn or Google reviews, whatever the case

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may be, it just escalates and snowballs into something that you don't

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even want to deal with. And the way that you can kind of get around

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that is electing a registered agent.

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So when you're filing the formation or you're registering

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your nursing home or whatever the business is in the state,

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you do have the option to elect an agent

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of service of process. And what that will do is that person

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is then our company, which I work for.

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We are then responsible to receive any of those service

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of process documents, state notices, any kind of

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those legal documents that are coming to the nursing home, we will receive

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them on your behalf and then send them to you. So there isn't

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any kind of walking in and having that

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awkward situation that you mentioned. I've heard many

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horror stories about it when they don't list an agent.

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And that's just one way around not having having such

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an awkward situation occur. Okay, so I really appreciate that.

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That definitely helps with the solution.

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But there are a couple of things I just want to jump in on.

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The first thing is you will be served if you're in business,

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and especially if you're dealing with fragile seniors who

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unfortunately is the way of life that it's expected

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for deteriorations in their health is going to happen.

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And having been on the operations side for a number of

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years, it's always the nursing homes fault whenever there's a turn for the

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worst. Now sometimes that's true.

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Not all nursing homes are perfect. And there are

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a lot of challenges and staffing challenges and financial

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challenges and it's definitely not a simple thing to

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do correctly. But at the same time, many times it's

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not the facility's fault. But the point is, people think that nursing homes have deep

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pockets and let's go to the nursing home and adopting that

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attitude if it's going to happen and let's just figure out the

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best way to deal it's, it with definitely healthier than just praying it doesn't happen

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because it will. That's definitely

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a great point. And you're saying a solution,

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a particular solution is designating someone,

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anyone. It doesn't have to be your company specifically. But let's

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say I don't want to pay nursing home owners. Their margins

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are so slim, they're not going to want to pay anyone to do anything unless

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it's absolutely necessary and rightfully so,

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because they have to try to maintain an operational

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business. And if we have no nursing operators,

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our residents won't have a place to go. So let's say I want to do

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it. Let's say I own a facility. I don't want to hire a

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company. What are the requirements for someone to search an agent?

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Could it be appeal box? Could it be an uncle is

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in a farm in Oklahoma? How does that work? So that's

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a good question. So it cannot be appeal box. Every state requires

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that the registered agents have a physical location, so it cannot be appeal

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box, and it has to be usually within that state.

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So if you are in Oklahoma

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and your nursing home is in Oklahoma, your relatives,

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as long as they have an Oklahoma address, you could list

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them with that address. But just know in most

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states this information is public information and

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they're going to serve it there. And I don't know if your uncle is

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going to want to receive those documents. And also is your uncle going to

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be responsible enough to get those documents to you on

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time? Because as we all know, there is a certain time period

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that you have to respond to these by, and if you don't respond to them

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by a certain time period, it even escalates. Further,

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the requirements are an address within the state that

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you are in and a physical address and the person's name

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or the company name would have to be the registered agent

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or whatever agent name. Each state is allocating

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to it. Okay? So that would mean that

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if I'm operating in Massachusetts or New Jersey, I could not have somebody

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in Oklahoma. It has to be the state that I operate in. Is that correct?

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That is correct. This information is trying

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to break this down. I actually dealt with this when I'm starting my company,

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my marketing company. Also, I did hire

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registered agent, and in

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the company formation, the last thing I wanted to do was incur another unnecessary

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expense. So I was asking these questions, but I

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did not realize that one of the things that they mentioned also is that you

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need to at least say that there

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will be somebody there available to respond to

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and receive documents between, I think, normal business hours or something

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like that. That is correct.

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You have to have someone there. And because we do have

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addresses in every state and physical locations in every state,

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our team is available to receive service of process at any time.

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So if you are listing someone else outside of the company

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to be a registered agent, you want to make sure that that

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person is always home and always available to receive that service process.

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Because again, if they're not, it's just another ticker added

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on to the process document of it not being able

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to be served, and it's public information.

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I'm trying to think that if not playing devil's advocate,

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but a little bit, I don't want to pay for it. I don't want to

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come to the nursing home. I don't want it to come to my house.

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I want it to come to someone who lives, anyone who has an office.

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I guess if I can find a friend who has a company

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that operates a physical location, even if it's a grocery store,

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technically, but that would be fine.

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Except two things that you have to be, okay. That their

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address is going to be associated in the public record with my business,

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and they may have police officers serving me legal

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documents in their store in front of everybody. Right.

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And does that look good? Because not everybody understands that it's

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not their company. It's for another company.

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It's good for me, might not look good for them.

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But here's the thing. We're talking about fees, right? We're talking about prices.

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Some of the rates can be outrageous. And this isn't a plug

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for my company, but I'll tell you, in the grand scheme

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of things, it's $112 a year for registered

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agent services with my company. So if you break it

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down $112 per year,

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yes, money is everything in this day and age,

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and it's very important. But how much are

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you going to risk? $112 versus

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not paying a fee, but then taking that risk

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of not answering service process on time, not having somebody

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there to receive it, having it look bad in front of your customers

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or clients. You do have a heavy risk.

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I feel like it's kind of a no brainer from my standpoint, but I understand

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from other people's standpoints that money does cost a lot. But you

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have to really look at the risk that you're putting out there

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with all of those options. Got it. Now, you mentioned

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some horror stories. Can you tell us what is the very worst

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story that you have come across, either as an agent or

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maybe for someone who they reached out to you after they had

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such a terrible incident? So I've

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had a lot. Most recently,

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I had the most horrific

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one that comes to mind.

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It was actually somebody that came to me recently. They have a good amount

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of nursing homes. Not only just one, they have a couple of different locations.

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Okay? They not only did

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not file any of the state reports that are required

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with the state in order to stay in good standing with the state,

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they also didn't update their address on

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file with the state. So they were receiving service

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of process to an unknown address. And they

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had lawsuits after lawsuits after lawsuits where they actually came

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in. People started coming in, shutting doors, and they

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had actual people in these nursing homes. And he just

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called in a frantic, like, I need to my lawyer is not

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responding to me. I haven't talked to anybody. I need to figure out

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how to get these entities back into good standing. He was in a pure

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panic simply because he didn't have

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the information up to date with on file

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with the state and that he was using himself as a service to

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process agent at his old home address.

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At his old home address where he no longer lives.

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Yes.

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I mean, listen, you've got a lot of things to worry about

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as an operator or an owner of a nursing home,

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right? You've got so many things to worry about. These things are kind of something

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that you're not thinking. It's not on the forefront in the way,

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way, way back burner of all the things that you have to do. But it

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really is important. And as you

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can see in that story I just said it didn't come out

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with the best case scenario. We had to get all of the entities back into

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good standing, all of the locations which each had different companies

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under each one, all back into good standing. Thousands and

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thousands of dollars just from the state fees alone to reinstate

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those entities, to bring them back into good standing. And then I don't even

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know, or quite frankly, do I want to know how

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much money he spent in lawyer and legal

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fees to deal with all of those lawsuits that were already pending on the

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table. Well now, how did that all come to the forefront?

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How did he know that all these things existed? Did he get

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a message from the old tenant,

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whoever took over the house after him?

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No. He had people show up into the different nursing home

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locations serving papers looking for him because they couldn't

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find him at the other location.

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If they're not responding to different lawsuits or

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any kind of the papers or documents coming to him that they

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have a certain time period to respond within and default judgments and

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things of that nature, they're going to find you, right? This day and age,

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people are going to find where you are, right? No, but I thought that let's

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say I hire someone as a registered agent and then they try and find

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me and let's say for whatever reason it didn't work out, I hired a company

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and now it didn't work out. So then,

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in other words, let's say I hire your company and for whatever reason they

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come and nobody was available and it didn't work out, so then

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they're allowed to come to my place of business and find me.

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You know, that's a good question. What did really happen? Because we have everybody

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open and we're available. We're very on top of making sure that you've ended up

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no, I'm not. I'm talking about your competition. Yeah. Not you.

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Whatever happened with you, I mean, it could, it could

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listen, I can't say that it can. It definitely could happen. I've seen

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it happen because they know the address of the exact

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location of where you're doing business. But that's

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also on you as an owner or operator

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to make sure that you stay on top of all

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of these service documents or any kind of the legal

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filings put against you or the nursing home. That's why it's also

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important that you're hiring good outside counsel to

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help you in these situations. Because while we

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can do the best that we can of getting those service process

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documents to you, you need to have a strong team, a good counsel

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to back you up in these allegations and with

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just the pending things that are being brought to the table against the nursing home.

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Okay, so say somebody is forming a nursing home entity now

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and they're trying to figure out what's the right way to do it.

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So the natural thing I'm thinking

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this through now, so the natural thing would be, I would say right away the

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first thing is put the address of the facility as what's

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your legal address. Usually you don't think of all the ramifications. You just say wherever

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the facility is, that would not be recommended.

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Recommended thing would be to have someone else's registered agent. Now, the advantage

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of having it as the facility is

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that nothing is going to go missing, right. If something comes to the facility,

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if the serious legal matter, I know as administrator, as soon

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as anything comes overnight mail or certified mail or anything like

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that, they'll need to bring it to me. As much as they know that I

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hate mail, paper mail, and that I'll try to

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not touch it if I don't have to sometimes.

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But they know that if something is important to make sure it comes to me

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right away, then we just put in my box. So that's an advantage of putting

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the facilities name on it, that it will be dealt with. But the disadvantage

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is more like the customer service experience,

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which can happen. Now. Let me ask, if I'm creating a nursing home now,

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a nursing home entity, and I have a back office in another state, which many

17:17.830 --> 17:21.622
times is the case. So being that they're related or

17:21.655 --> 17:25.027
maybe even under the same company umbrella, can they list the

17:25.045 --> 17:28.312
back office, which many times they don't care, you know, they don't have any customers

17:28.375 --> 17:31.477
that come in there. Can they list the back office as the agents for the

17:31.495 --> 17:34.282
company as long as it's in that state?

17:34.360 --> 17:37.852
Yes, they could list that and that's not a problem. And as

17:37.870 --> 17:41.392
long as they're going to have somebody there in the back office during

17:41.440 --> 17:45.202
business hours, yes, of course they could. Different state,

17:45.295 --> 17:49.027
but it's the same company. No, for a

17:49.045 --> 17:53.262
registered agent, most of the states require,

17:53.337 --> 17:56.662
and by most I think New York, it actually

17:56.725 --> 18:00.532
might be only New York that requires you to have a registered agent outside

18:00.610 --> 18:04.177
of New York, requires you to be out of New York or

18:04.195 --> 18:07.550
it can be out of New York. It can be out of New York,

18:07.912 --> 18:11.572
but most states require your registered agent to

18:11.605 --> 18:15.237
be in the state that you're in, meaning that if your facility

18:15.312 --> 18:19.027
is in Massachusetts, your registered agent needs to have a

18:19.045 --> 18:22.702
physical address in Massachusetts. So if your back office is

18:22.720 --> 18:26.900
in Massachusetts, yeah, you could list them as registered agent. If it's not,

18:27.262 --> 18:30.950
it's not possible to do so. Got it.

18:31.387 --> 18:34.747
Sarah, let's back up a little bit. Usually before we even get so far into

18:34.780 --> 18:38.347
the episode, I like to understand who I'm talking to a little bit so

18:38.380 --> 18:41.472
that for myself and for the listeners,

18:41.517 --> 18:44.707
they have a little bit of a better understanding of who you are.

18:44.860 --> 18:49.872
Now, this is a very specific niche

18:49.917 --> 18:53.722
type of business, being a registered agent and

18:53.755 --> 18:57.702
specifically focusing on all the types of businesses

18:57.732 --> 19:01.257
that we mentioned in the beginning, but definitely working extensively

19:01.272 --> 19:04.582
with nursing homes. What is your background? How did you

19:04.585 --> 19:08.082
get into this? So truthfully,

19:08.172 --> 19:11.467
you're going to laugh at this. I went to

19:11.515 --> 19:15.587
school for broadcast journalism. I wanted to be a sports broadcaster.

19:16.012 --> 19:20.022
I had some internships, realized it was a little bit of a cutthroat industry

19:20.067 --> 19:23.302
that I didn't want to be in, but I knew I wanted to live in

19:23.320 --> 19:26.752
New York. I'm originally from Maryland, and I wanted to be in New York.

19:26.920 --> 19:30.487
So I went to a couple of head hunters and was

19:30.550 --> 19:34.402
placed here as an EA for the CEO of the

19:34.420 --> 19:37.957
Corp service. And I thought, oh, it's just going to

19:37.960 --> 19:41.227
be one of those jobs that I have on my resume for a year.

19:41.395 --> 19:44.450
Turns out, eight years later, here I am.

19:45.187 --> 19:49.252
I grown with the company. When I started here, there was about six people.

19:49.420 --> 19:53.422
Currently we have about 50 within B Corp Services, and we were

19:53.455 --> 19:56.857
actually acquired three years ago by a large

19:56.935 --> 19:59.892
international company called Walter's Core.

20:00.027 --> 20:03.517
And that name might ring some bells, especially to

20:03.565 --> 20:07.477
this industry because Walter's Core actually has a large

20:07.570 --> 20:10.962
healthcare division internationally,

20:11.112 --> 20:15.372
so they also have a tax and a governance and risk section,

20:15.417 --> 20:18.682
which we're a part of now. So I started

20:18.760 --> 20:22.582
out this is an EA. I'm one of those people that

20:22.660 --> 20:26.767
have a little bit of work add where I want to take part

20:26.815 --> 20:30.052
in everything and I want to help out in any other way. So I kind

20:30.070 --> 20:33.772
of felt around to see what everybody needed help

20:33.805 --> 20:36.425
with, and I got to learn the business that way.

20:37.462 --> 20:41.017
I really took a liking to the registered agent and

20:41.065 --> 20:45.237
the compliance side of, like, the state report filings.

20:45.387 --> 20:49.062
So I started out in that section

20:49.137 --> 20:53.122
after moving away from the EA position, worked my

20:53.155 --> 20:56.772
way up to the director of the compliance

20:56.817 --> 21:00.327
department here at BPC Services, where we ran registered

21:00.357 --> 21:03.402
agent services, as well as the annual reports,

21:03.507 --> 21:06.282
our state reports for all of the entities.

21:06.447 --> 21:10.167
And when Walter Scooter came in and acquired

21:10.227 --> 21:13.837
our company, it opened up a whole

21:13.900 --> 21:17.427
other team for business development, and that's

21:17.457 --> 21:20.750
where I am today. I manage that team of

21:21.862 --> 21:25.597
just business development executives to help get the word out

21:25.630 --> 21:29.427
about the Corps, and happens to be that what has brought

21:29.457 --> 21:33.487
me more into the nursing home section segment is

21:33.550 --> 21:37.272
that we went to the AHCA

21:37.317 --> 21:40.775
NCAL, I don't know if you're familiar with that.

21:41.287 --> 21:45.537
We went to one of their conventions

21:45.687 --> 21:49.552
and I just saw the need for this service.

21:49.645 --> 21:52.550
I saw so many people struggling with this.

21:52.912 --> 21:56.607
Whether you have one location, you have multiple locations.

21:56.772 --> 22:00.277
A lot of people were doing this work themselves or

22:00.295 --> 22:04.327
they had one person within their office that was doing everything

22:04.495 --> 22:08.002
and it's just not feasible and the risk is large,

22:08.095 --> 22:11.197
right? So that's what kind of turned me

22:11.230 --> 22:15.052
on to getting the word out a little bit more, especially to

22:15.070 --> 22:19.012
the nursing home segment. This is needed. This is something that

22:19.150 --> 22:23.737
is cost effective. It's not that much yet.

22:23.875 --> 22:27.650
It's helpful that you have these services because

22:28.687 --> 22:32.497
you could run the risk of really destroying your

22:32.530 --> 22:36.125
business. Well, that's a very complete answer

22:36.937 --> 22:40.177
and I'm glad they were able to share that full perspective of how you kind

22:40.195 --> 22:44.182
of started from where you are and how

22:44.335 --> 22:46.475
your journey to where you are right now.

22:47.662 --> 22:50.827
A few questions come to mind, but let me see if we can try to

22:50.845 --> 22:54.022
go in order here. First of all, this is something

22:54.205 --> 22:57.742
that bothers me deeply and this is really

22:57.790 --> 23:01.775
my other podcast. I love your Nine to Five show, which I'm recording now

23:02.287 --> 23:06.397
back to back for different podcasts, so I have to put my different hats on.

23:06.505 --> 23:10.267
But this is something that in my role as an administrator and having

23:10.315 --> 23:14.272
interviewed numerous people for various positions, I hear

23:14.305 --> 23:18.517
the story over and over again. How people went for

23:18.715 --> 23:22.747
advanced degrees and things that their mother said is going to be perfect for

23:22.780 --> 23:26.452
them, and that their father and their brother in law and everyone else

23:26.470 --> 23:29.075
in the world is doing so. It must be perfect for them.

23:30.037 --> 23:33.252
Some of them are $200,000 in debt.

23:33.432 --> 23:35.825
6810 years down the road,

23:36.337 --> 23:39.622
they're ready to find themselves late 20s, early thirty

23:39.655 --> 23:43.167
s, and sometimes later and more in debt. And then they realize

23:43.227 --> 23:46.702
that at least at that point, they realize that this is definitely not

23:46.720 --> 23:50.292
what they want. And that's very painful

23:50.352 --> 23:53.782
to hear. It really is very painful to

23:53.785 --> 23:57.157
hear. And I always want to encourage people, and I'm not qualified to

23:57.160 --> 24:01.252
give the opinion, but I'm giving it anyway. Is that before you invest all

24:01.270 --> 24:04.497
that time and money, get your hands wet a little bit, get your feet

24:04.542 --> 24:07.100
wet, figure out what you want,

24:08.062 --> 24:12.112
and a lot of times what you need to get there

24:12.175 --> 24:15.727
is much shorter, much cheaper, or even if

24:15.745 --> 24:18.532
it's not, at least it's something completely different.

24:18.685 --> 24:21.867
So with that introduction,

24:22.002 --> 24:25.477
is the plan for being a sports broadcaster completely off

24:25.495 --> 24:28.672
the table, or is it still going to be your side hustle right now,

24:28.705 --> 24:32.367
listen, I have two kids. I live here in Rockland County.

24:32.502 --> 24:36.097
I enjoy my life. I enjoy being able to only have to

24:36.130 --> 24:38.827
travel 5% of the work here.

24:38.995 --> 24:42.952
And being a sports broadcaster, I definitely wouldn't have

24:42.970 --> 24:46.447
that lifestyle. So I wouldn't say it's completely off

24:46.480 --> 24:50.497
the table. But in the grand scheme of things, do I see

24:50.530 --> 24:54.052
it in the near future? No. Maybe I'll broadcast for

24:54.070 --> 24:57.967
my kids sports teams in a couple of years, but maybe

24:58.015 --> 25:01.567
that's as close as we'll get. Okay, but getting back to

25:01.615 --> 25:04.925
the nursing home part of this, I think

25:05.287 --> 25:08.542
what you said before I think is critical and

25:08.590 --> 25:11.600
key and maybe even be, you know,

25:12.487 --> 25:16.447
the most beneficial thing that comes out of this conversation. And that is that

25:16.480 --> 25:20.652
as nursing home owners and operators, being that the margins

25:20.682 --> 25:23.772
are so slim, we're petrified of attorneys.

25:23.817 --> 25:27.537
We're petrified of legal teams because we all know how expensive

25:27.612 --> 25:30.852
they could be. So sometimes instead of dealing

25:30.882 --> 25:34.297
with the issues that we know these are real issues, instead of doing that,

25:34.330 --> 25:37.567
sometimes we will kind of bury and hope that it goes away.

25:37.690 --> 25:41.452
And I've given this it

25:41.470 --> 25:45.337
doesn't go away. I'll never forget in high school when I got my first credit

25:45.400 --> 25:49.587
card, if my father is listening, I'm sorry. And I bought,

25:49.662 --> 25:53.197
I don't know, something relatively cheap, like $15

25:53.230 --> 25:56.877
or $20. And I had absolutely no income, if you can imagine,

25:56.907 --> 26:00.172
at that point. And I was hoping that it would

26:00.205 --> 26:03.697
go away. And my mailing address actually was the school.

26:03.880 --> 26:06.997
And every month this thing

26:07.030 --> 26:11.082
kept on coming until I came to the realization that it's

26:11.097 --> 26:14.692
not going to go away. You have to deal with it, and until

26:14.740 --> 26:17.032
you come together with the money and take care of it, it's not going to

26:17.035 --> 26:20.092
go away. So when it comes to these legal issues, a lot of times we

26:20.140 --> 26:22.917
are hoping that the lawsuits,

26:22.977 --> 26:26.622
well, they'll forget about us. They'll give up on us. The registered

26:26.667 --> 26:30.457
agent, let me Google it and figure out what I

26:30.460 --> 26:33.802
can do. And truth be told, that works for a lot of things.

26:33.970 --> 26:37.177
But some of these things can literally pull the

26:37.195 --> 26:41.212
business down. You can spend years creating a successful business.

26:41.275 --> 26:44.797
You could be providing the highest quality of care. You could

26:44.905 --> 26:48.372
be providing a professional atmosphere for your staff

26:48.417 --> 26:51.832
to grow and thrive, and you could be doing everything right.

26:51.910 --> 26:54.350
And there was one case where one person,

26:55.162 --> 26:58.627
legitimately or not, hired an attorney to

26:58.795 --> 27:03.082
serve you with a lawsuit or something like that or some state filings which

27:03.160 --> 27:06.577
were not done correctly, and that could really pull the whole organization down. So you

27:06.595 --> 27:08.902
said you went to the conference and you saw that there was a need for

27:08.920 --> 27:12.022
this. I think part of the reason why it wasn't being addressed is

27:12.055 --> 27:15.547
because I know we spoke on the phone that you mentioned

27:15.580 --> 27:19.137
that you're not an attorney and your group is not offering official

27:19.287 --> 27:22.827
legal advice. And the same thing is true with small companies like mine.

27:22.857 --> 27:26.422
As we start off, we're looking for legal advice without paying

27:26.455 --> 27:30.052
for legal advice. And there are the legal zooms of the

27:30.070 --> 27:33.142
world, which maybe I'm not allowed to say that word because I don't know,

27:33.190 --> 27:36.652
competition for you. But the point is that

27:36.820 --> 27:39.997
people are scared of it and people are trying to let me try to figure

27:40.030 --> 27:42.577
it out. Let me do it this the easiest way that I can do it

27:42.670 --> 27:46.102
without calling in anybody, without really putting that issue up there on

27:46.120 --> 27:49.597
the big screen and dealing with it. So with you stepping out there and doing

27:49.630 --> 27:53.122
it in a very affordable way, especially if

27:53.155 --> 27:56.862
you have a niche, which you focus specifically

27:56.937 --> 27:59.687
on the nursing home and healthcare industries,

28:00.187 --> 28:03.350
that's definitely filling a need. Now,

28:04.537 --> 28:07.567
when you reach out to some of these nursing homes, I guess,

28:07.615 --> 28:11.532
I guess they reach out to you. Has there been any very telling

28:11.622 --> 28:15.577
comments or AHA, moments from the client side when

28:15.595 --> 28:19.250
they finally see what you can do for them and how

28:19.687 --> 28:23.572
it's not going to break the bank and they're still going to survive? Do you

28:23.605 --> 28:25.775
see that on their faces? Were like, okay,

28:26.437 --> 28:30.037
we're not going to die in the vine here, right? I think

28:30.100 --> 28:33.652
that when I'm presenting what we're offering to

28:33.670 --> 28:37.122
them, they do get that nervousness

28:37.317 --> 28:40.302
of, oh my gosh, legal fees. Oh my gosh,

28:40.332 --> 28:44.352
this is going to be so expensive. And then when I say, oh, the registered

28:44.382 --> 28:47.902
agent service is $112 a year. Like a year,

28:48.070 --> 28:51.067
$112 a year, not an hour,

28:51.265 --> 28:55.117
okay, I could do that, I could do that. And then they're more

28:55.165 --> 28:58.387
open to talk about things. And then they start seeing

28:58.450 --> 29:01.962
we have a huge portal that all of our clients

29:02.037 --> 29:05.877
gain complimentary access to, where they can store documents

29:05.982 --> 29:09.237
and they can track those annual report due dates.

29:09.312 --> 29:12.817
They can see any of the service process that's coming in. They can also

29:12.865 --> 29:15.937
upload their own documents if you want. And they're like,

29:16.000 --> 29:19.077
okay, yeah, I have a huge filing cabinet.

29:19.182 --> 29:22.522
The papers are everywhere. I don't know where everything is. Great.

29:22.555 --> 29:26.152
If I could just upload it into one thing. All of the documents, all the

29:26.170 --> 29:29.662
things that we're filing for them get uploaded there. All the service of process,

29:29.725 --> 29:33.777
any of those legal documents that we're talking about coming in are also being uploaded

29:33.807 --> 29:37.882
into there. So it's really managing everything

29:37.960 --> 29:41.592
for them. It's coming together. It's getting their entity

29:41.652 --> 29:45.447
lives together, as I like to say, putting it all into a portal

29:45.492 --> 29:49.297
and also just having somebody to talk to. And they're like, okay, this is

29:49.330 --> 29:52.762
actually making sense for me. This is what I actually need.

29:52.825 --> 29:56.752
For most cases, they're saying, this is what I need. But yeah,

29:56.770 --> 30:00.597
I think it's that AHA, moment that because we're not offering

30:00.642 --> 30:04.850
legal advice, we're really just here to assist and how

30:06.337 --> 30:09.622
they see that, okay, we can do this. We can be more open

30:09.655 --> 30:13.147
to. It now, let's just be told. I can tell you

30:13.180 --> 30:15.512
again, as administrator,

30:16.162 --> 30:19.392
you say a lot of the buzzwords that add wide hair,

30:19.452 --> 30:23.182
administrators heads and we see the word states

30:23.260 --> 30:26.832
and compliance and filing and serving

30:26.922 --> 30:30.382
and all these things. These are things that

30:30.535 --> 30:34.222
worry us and these are things that we really don't. We hope they go away,

30:34.405 --> 30:37.700
but at the same time we can resolve some of these issues

30:38.137 --> 30:41.782
or at least have a system in place so that we're at

30:41.785 --> 30:45.172
least set up properly. So then that definitely something that makes more

30:45.205 --> 30:49.222
sense. Now, I have a question here that's not from just

30:49.255 --> 30:53.292
off the cuff here. As someone who is working closely

30:53.352 --> 30:56.607
with nursing homes and healthcare facilities,

30:56.772 --> 30:59.375
but not a nursing home, or say yourself,

31:00.187 --> 31:03.442
is there any one thing that you see that

31:03.490 --> 31:07.462
nursing home operators do that

31:07.600 --> 31:11.450
you say, you know, that's crazy. If I was doing this,

31:12.112 --> 31:16.042
I would do this completely differently because

31:16.090 --> 31:18.662
a lot of times it's that outside perspective,

31:19.087 --> 31:22.642
which is kind of not the extra pair of eyes or whatever

31:22.690 --> 31:26.182
it is. It's not actively involved for the fact that you don't see the

31:26.185 --> 31:29.572
whole picture. Sometimes you can see certain things that those in

31:29.605 --> 31:33.177
industry don't see. You could yell wrong jungle

31:33.207 --> 31:36.577
when we're busy cutting down the trees. Is there anything that

31:36.595 --> 31:38.750
comes to mind when I ask that question?

31:40.387 --> 31:43.867
You know, just even not so in my position.

31:43.990 --> 31:47.692
But I grew up going to nursing homes between the Girl

31:47.740 --> 31:52.250
Scout troops that I was involved in as a young girl as well as

31:52.987 --> 31:56.847
my grandfather. Being in a nursing home, I just felt

31:56.892 --> 32:01.025
like there could be more of a

32:02.737 --> 32:06.562
more involvement from the owners. And I know it's very

32:06.625 --> 32:10.027
hard to do, but it really makes a

32:10.045 --> 32:13.597
difference if you are there and

32:13.630 --> 32:17.602
being involved in every step and you don't kind of just step back and say,

32:17.695 --> 32:21.372
oh, you know, my nursing home operator

32:21.417 --> 32:24.502
is dealing with this and I don't need to. I deal with other things.

32:24.595 --> 32:27.847
I think if you're involved with most of the things,

32:27.955 --> 32:31.437
the clients, the patient,

32:31.587 --> 32:34.972
the team, everybody that's working with

32:35.005 --> 32:38.422
you, your staff, whatever the case may be,

32:38.530 --> 32:41.917
if you're a little bit more involved in a little bit every

32:41.965 --> 32:45.922
little aspect that you can be, I think it just makes a huge difference because

32:45.955 --> 32:49.497
it trickles down, right? It's trickled out to your staff.

32:49.542 --> 32:53.047
Your staff is going to be a lot more happier maybe, and they feel

32:53.080 --> 32:57.062
more involved. Your patients are going to feel a lot more happier.

32:57.412 --> 33:00.457
You're going to feel a lot more happier because you know what's going on and

33:00.460 --> 33:03.607
you don't have that fear of like, oh, maybe something's going on. But I

33:03.610 --> 33:06.950
don't want to ask because I don't want to deal with it right now.

33:07.837 --> 33:11.752
Just different things like that. Okay. So that's actually interesting

33:11.845 --> 33:15.247
because when you say owner, I mean, if I'm just

33:15.280 --> 33:19.297
a silent partner and investor and I don't really know or care about

33:19.330 --> 33:21.472
the nursing home, I don't want to ever hear, but I just want to return

33:21.505 --> 33:24.787
on my investment. I don't think that's what you're referring to. That person

33:24.850 --> 33:29.722
should be involved. You're talking about an owner as

33:29.830 --> 33:33.802
I guess the final decision maker, which sometimes the

33:33.820 --> 33:38.002
CEO of the company, the one who's the director of operations on

33:38.020 --> 33:41.767
a regional level by them being

33:41.815 --> 33:45.517
more involved in a little bit more hands on.

33:45.640 --> 33:49.252
Okay. I think we see that there are different styles of

33:49.270 --> 33:52.927
operations and there are some CEOs that are completely

33:53.020 --> 33:56.577
hands on, too. Hands on and they know everything that's

33:56.607 --> 34:00.427
going on about every employee and every resident. Right. And there

34:00.445 --> 34:04.212
are some CEOs that are completely hands off. Part of it is a management style.

34:04.287 --> 34:07.492
I was curious, you're saying that you would

34:07.540 --> 34:11.452
see a difference as

34:11.545 --> 34:15.275
a customer, as a resident, that you would feel that

34:15.787 --> 34:20.197
I guess some of the ideas and the principles and the

34:20.230 --> 34:24.072
founding principles which hopefully every company has would trickle

34:24.117 --> 34:27.817
down better if there was more involvement from

34:27.940 --> 34:32.075
the highest level of management. Is that pretty much it?

34:32.437 --> 34:36.247
Yeah, I think so. And I think that

34:36.430 --> 34:40.962
being the case, it just all trickles down to a positive oversight

34:41.037 --> 34:44.917
of everything. Right. Like I said, your patients are going to feel

34:44.965 --> 34:48.592
that you're more involved in the incoming families that are touring or

34:48.640 --> 34:51.812
maybe going to feel a little bit more welcoming and warm.

34:52.912 --> 34:55.867
I just think that, listen, being in a nursing home,

34:55.915 --> 34:59.872
you want to have that warm fuzzy feeling because maybe there's other things

34:59.905 --> 35:02.750
that are happening where you can't have that, so to say.

35:03.562 --> 35:06.877
So it would be nice to see that and have that. That's from

35:06.895 --> 35:10.177
a personal aspect, from what

35:10.195 --> 35:13.402
I've seen personally, not in the

35:13.570 --> 35:17.527
filing paperwork behind the scenes, I understand 100%.

35:17.620 --> 35:21.187
And some nurses, you come in there and you get the homely family,

35:21.250 --> 35:25.042
sometimes you don't. Having higher level

35:25.090 --> 35:29.137
management involved, definitely can help with that. Sarah, I know that

35:29.275 --> 35:32.847
our time is coming to a close here and I definitely appreciate

35:32.892 --> 35:36.937
you coming on the show. Before we give your contact information

35:37.075 --> 35:40.567
and the

35:40.615 --> 35:43.972
URL for your company and all that, any final thoughts on

35:44.005 --> 35:47.217
this topic of being set up properly

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from a legal perspective that you would want to leave our podcast listeners,

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which are the professionals in the nursing home

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industry, right? So as I mentioned before,

35:57.625 --> 36:01.522
I can't give any legal advice, but as a

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friend of friend, if we're listening to the podcast, we can associate

36:04.707 --> 36:08.482
ourselves as friends. Just to not

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stray away and to not think that things are as we've said

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so many times here, things are going to get taken care of on their

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own and just to leave it alone, it'll all

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heal itself because it's not going to. Right. You're going to get served,

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something's going to happen. Just be on top of it.

36:28.087 --> 36:32.032
Right. Whether you're listing us as a registered agent, another company,

36:32.110 --> 36:35.622
maybe your law firm is a registered agent agent, maybe your accounting firm.

36:35.667 --> 36:39.217
Whoever the case may be, make sure that you have someone there who is

36:39.265 --> 36:43.017
going to get you those documents or get those documents

36:43.077 --> 36:46.062
taken care of as soon as possible. Because if they don't,

36:46.137 --> 36:49.422
it's just as a snowball effect into a disaster

36:49.467 --> 36:52.625
mess that you don't want to deal with. Okay, awesome.

36:53.512 --> 36:56.557
Sarah, again, what is the name of your company?

36:56.635 --> 36:59.947
How could people reach out to you if they want to hear more about this

36:59.980 --> 37:04.002
topic or if they want to discuss some of your services? We are Vcorp

37:04.032 --> 37:07.882
services. You could reach out to us by email, by phone. We're people

37:07.960 --> 37:11.752
I know you mentioned legal zoom before, but we are actual people that pick

37:11.770 --> 37:15.547
up the phone. You could call me any of my team members here.

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We do give that personalized service. I will give

37:19.255 --> 37:23.827
you this phone number before, but it's 888-528-2677

37:23.995 --> 37:27.997
email sarah, can you go

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ahead,

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888-526-2877.

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And then also you could email me Sarah.

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S-A-R-A-H. Don't forget the H@bcorpservices.com.

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And we'll be happy to help you bcorpservices.com

37:44.440 --> 37:47.617
on the web if you want to check us out. We're also doing

37:47.665 --> 37:50.797
a promo just for this podcast. If you actually listened all the way through,

37:50.830 --> 37:54.277
which I hope you did, we're going to do a good reach

37:54.295 --> 37:58.272
out to me and say that you listen to the podcast, the Nursing home podcast,

37:58.317 --> 38:00.957
and we'll give you 10% off of those service fees.

38:01.122 --> 38:04.647
Nice. Okay, thank you very much. That's very generous offering

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something for our listeners. Thank you again, Sarah, for coming on

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the show. We definitely appreciate your perspective that you shared with us today

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how important it is to take care of these legal issues. They will not go

38:15.895 --> 38:19.402
away. The best is to set up your entity correctly from

38:19.420 --> 38:23.337
the beginning, so when the inevitable does happen, you're prepared.

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Again, this is not legal advice. This is just friends

38:27.340 --> 38:30.267
and friends. This is something that should be set up properly.

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And then I guess once someone starts

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papers or whatever, there's any additional questions,

38:37.510 --> 38:41.152
then I guess they can reach out to whatever league of us they would like

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to see. But again, thank you, Sarah, for making some time.

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Sorry we couldn't meet in person last week with the last week. All right,

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we'll get there one day. One day. All right, excellent.

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Thank you so much. All right, thank you.

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Thank you for listening to this episode of the Nursing Home podcast.

39:13.012 --> 39:16.752
Be sure to head on over to itunes and check out the nursing

39:16.782 --> 39:19.582
home podcast and subscribe to the show.

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So again, thank you for listening to this episode of

39:55.105 --> 39:59.187
the Nursing Home Podcast. Check back for our next episode

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